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List of FAQ Topics (Click on a topic below for more
information)
What is an eStatement?
How much does USAgencies Credit Union's eStatement service
cost?
How do I sign up for eStatement?
Why do I have to give my email address to sign up for eStatement?
How do I change/update the email address used to send my
eStatement notification?
How do I access my
eStatement?
Will my eStatement be available if for some
reason I don't receive my email notification?
What do I
need to view my eStatement online?
How do I print my
eStatement?
Can I receive a paper statement as well as an
electronic statement?
Why can't I receive the
statement(s) of my joint account?
Is my eStatement
secure and safe?
When will my next eStatement be
available?
Can I get my eStatement emailed to me
instead?
How long will each eStatement be
available?
What if I want to cancel the eStatement
service?
What accounts can I view with my
eStatement?
How will I receive my USACU monthly
newsletter "Member Connections" if I signup for eStatements?
I just registered and when I try to access my eStatement I am
told my account is unavailable. Why?
< Return to PC Branch
 What
is an eStatement?
 An eStatement is an electronic delivery of your monthly
or quarterly statement, which will take the place of your mailed paper
statement.
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How much does USAgencies Credit Union's eStatement service
cost?
There is no charge for USAgencies Credit Union eStatement
service.
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How
do I sign up for eStatements?
To sign up for eStatements, logon to
PCBranch. Click on the button marked "eSTATEMENT." When you click on
"eSTATEMENTS" PCBranch will first verify that you are not already registered.
If you are not already registered, it will direct you to the registration
screen, where you will be prompted to read the eStatement disclosure and enter
your current email address. Press "Continue" to enroll. Your eStatement will
not be available until after the first statement processing date following your
enrollment. You will be notified by email when your eStatement is available for
viewing.
Members are responsible for providing current and valid email
address information. The email address you provide must be kept current in
order to receive your eStatement notification.
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Why
do I have to give my email address to sign up for
eStatement?
Each time a new eStatement is available an email notification is
sent to the email address you provide.
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How do I change/update the
email address used to send my eStatement notification?
Logon to PCBranch and
click on the button marked "eSTATEMENT." Then click on "Manage Statement
Preferences." Enter your updated email address in the email address field and
click "Continue" to make the change.
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How do I access my
eStatement?
Click the link provided in your email notification, log in to
PCBranch using your PCBranch password, and click on "eSTATEMENT." Click on
"Statement" and then click on the current statement.
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Will my eStatement be available if for some reason
I don't receive my email notification?
Yes. Your actual
eStatement is independent of your email notification. If you do not receive
your email notification, please login to PCBranch and make sure we have your
current email address on file.
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What do I need to view my eStatement
online?
You need to have Internet Explorer, an internet connection and be
registered to use PCBranch. Browsers other than Internet Explorer are not
supported at this time.
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How do I print my eStatement?
While
viewing your statement, click on the link which reads "Print."
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Can I
receive a paper statement as well as an electronic statement?
No, you
can either receive a paper statement or an electronic statement. You cannot
receive both. Once you register for eStatement, you will no longer receive
paper statements.
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Why can't I receive the statement(s)
of my joint account?
According to the law, we must deliver the statement to
the primary account holder. Each primary account holder must sign up for
eStatements individually.
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Is my eStatement secure and
safe?
Yes, your statement is stored behind firewalls and is
transmitted to your Internet browser using 128-bit encryption.
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When will my next eStatement be
available?
If you receive Quarterly Statements, your Quarterly eStatement will
be available the first week of each quarter (January, April, July and October).
If you receive a monthly statement, your eStatement will be available the first
week of each month.
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Can I get my eStatement emailed to me
instead?
No, your eStatement cannot be emailed to you. Email is not
secure.
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How
long will each eStatement be available?
After you sign up,
each eStatement will be available for up to three months, depending on if you
receive monthly or quarterly statements, until the next eStatement is
generated. You can access up to twelve months of your account history by
clicking on the "Statement History" button in PCBranch and then choosing the
appropriate statement.
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What if I want to cancel the
eStatement service?
You can switch back to the paper version of your
statement at any time. To cancel eStatements, logon to PCBranch and click on
the button marked "eSTATEMENT." Then click on "Manage Statement Preferences"
followed by "Cancel eStatements."
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What information is included on my
eStatement?
Your eStatement will contain the same information as found on your
current paper statement.
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How will I receive my USACU monthly
newsletter "Member Connections" if I signup for eStatements?
When you access your current month's eStatement, you will find a small
drop-down box labeled "Member Connections." By clicking on the drop-down arrow,
you will be able to access the Members Connections newsletter or other
informational material that would normally be included with your paper
statement. You will need the Adobe Acrobat reader to view these files. If you
do not have the Acrobat reader, click here to download and install the free
reader.
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I
just registered and when I try to access my eStatement I am told my account is
unavailable. Why?
eStatements become available after the
credit union has completed monthly processing on the last business day of the
month. No eStatements are available until after we have completed monthly
processing which is why you are told that your account is unavailable.
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