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List of FAQ Topics (Click on a topic below for more
information)
What is an eStatement?
How much does USAgencies Credit Union's eStatement service
cost?
How do I sign up for eStatement?
Why do I have to give my email address to sign up for eStatement?
How do I change/update the email address used to send my
eStatement notification?
How do I access my
eStatement?
Will my eStatement be available if for some
reason I don't receive my email notification?
What do I
need to view my eStatement online?
How do I print my
eStatement?
Can I receive a paper statement as well as an
electronic statement?
Why can't I receive the
statement(s) of my joint account?
Is my eStatement
secure and safe?
When will my next eStatement be
available?
Can I get my eStatement emailed to me
instead?
How long will each eStatement be
available?
What if I want to cancel the eStatement
service?
What accounts can I view with my
eStatement?
How will I receive my USACU monthly
newsletter "Member Connections" if I signup for eStatements?
< Return to PC Branch
 What
is an eStatement?
 An eStatement is an electronic delivery of your monthly or quarterly statement, which will take the place of your mailed paper statement.
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How much does USAgencies Credit Union's eStatement service
cost?
There is no charge for USAgencies Credit Union eStatement service.
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How
do I sign up for eStatements?
To sign up for eStatements, logon to PCBranch. Click on the word which reads "eSTATEMENT." You will need to complete the registration process by providing your name and agreeing to the terms and conditions. Your eStatement will not be available until after the first statement processing date following your enrollment. You will be notified by email when your eStatement is available for viewing.
Members are responsible for providing current and valid email address information. The email address you provide must be kept current in order to receive your eStatement notification. To ensure proper email delivery, please ensure that we have your correct email address and contact information by clicking on "More Options," followed by "Member Information."
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Why
do I have to give my email address to sign up for
eStatement?
Each time a new eStatement is available an email notification is sent to the email address you provide.
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How do I change/update the
email address used to send my eStatement notification?
To update your email address, click on "More Options," followed by "Member Information." Type your current email address in the box marked "E-Mail Address," type your PCBranch password in the box marked "Member Password" and click on "OK."
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How do I access my
eStatement?
Click the link provided in your email notification, log in to PCBranch using your PCBranch password, and click on "eSTATEMENT."
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Will my eStatement be available if for some reason
I don't receive my email notification?
Yes. Your actual eStatement is independent of your email notification. If you do not receive your email notification, please login to PCBranch and make sure we have your current email address on file.
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What do I need to view my eStatement
online?
You need to have a web browser, an internet connection and be registered to use PCBranch. eStatements are best viewed with Internet Explorer but will work with other browsers. You will also need Adobe Acrobat.
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How do I print my eStatement?
While viewing your eStatement, click on the link which reads "Print."
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Can I
receive a paper statement as well as an electronic statement?
No, you can either receive a paper statement or an electronic statement. You cannot receive both. Once you register for eStatement, you will no longer receive paper statements.
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Why can't I receive the statement(s)
of my joint account?
According to the law, we must deliver the statement to the primary account holder. Each primary account holder must sign up for eStatements individually.
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Is my eStatement secure and
safe?
Yes, your statement is stored behind firewalls and is transmitted to your Internet browser using 128-bit encryption.
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When will my next eStatement be
available?
If you receive Quarterly Statements, your Quarterly eStatement will be available the first week of each quarter (January, April, July and October). If you receive a monthly statement, your eStatement will be available the first week of each month.
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Can I get my eStatement emailed to me
instead?
No, your eStatement cannot be emailed to you. Email is not secure.
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How
long will each eStatement be available?
After you sign up, each eStatement will be available for up to twelve months, depending on if you receive monthly or quarterly statements, until the next eStatement is generated.
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What if I want to cancel the
eStatement service?
You can switch back to the paper version of your statement at any time. To cancel eStatements, logon to PCBranch and click on the button marked "eStatement." Then click on "Change Registration Information." Then click on the box labled "Click Here." This box is found to the right of the words "To discontinue or resume accounts." Check the box below the word "Discontinue" and then click on the button marked "Submit."
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What information is included on my
eStatement?
Your eStatement will contain the same information as found on your current paper statement.
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How will I receive my USACU monthly
newsletter "Member Connections" if I signup for eStatements?
The same inserts provided with your monthly statement will be available with your eStatement. You will need the Adobe Acrobat reader to view these files. If you do not have the Acrobat reader, click here to download and install the free reader.
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I
just registered and when I try to access my eStatement I am told my account is
unavailable. Why?
eStatements become available after the
credit union has completed monthly processing on the last business day of the
month. No eStatements are available until after we have completed monthly
processing which is why you are told that your account is unavailable.
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