Where we've come from & how you've shaped us.
We were created, in 1936, on the foundational credit union philosophy of 'people helping people.'
Still serving our membersNot much has changed since then. You still need access to the full spectrum of financial services. You still expect exceptional service in the process. We still provide them both - super convenient, anytime-anywhere banking with personal one-on-one service, plus with access to thousands of ATMs and shared branches, online and mobile banking, and 24-hour phone access.
When you become a member of USAgencies, you're joining one of the best member-driven cooperative credit unions in the Pacific Northwest. We're pretty proud of the legacy continuing to be built here, and you should be proud of it too. It's a stellar combination – us and you - working together for the good of the entire membership.
Community of membersOver the years, we've expanded our field of membership to serve many more groups in the Pacific Northwest including: active and retired military personnel; state, county, city and municipal employees; Native Americans; and family members of any eligible member. Phew, we know that can be a lot to digest, however the important nugget to remember is this: once a member, always a member.
Change of name and focusChanges in our field of membership meant a change in the name too. As access to government building became more restricted, our on-site branches became less convenient for members.
Change continued after the tragedies of September 11th, 2001. As access to government buildings became more restricted, access to our many government building branches became less convenient for members. The Board of Directors made the decision to "Go Virtual" placing the strategic focus on building technology rather than brick and mortar. In effect, our focus from then on has been to bring the credit union right to you, no matter where you live or work. We can now serve members living worldwide as easily as we can those living in Portland. We take pride in the investments in technologies we have made, especially for being a smaller credit union in comparison to our financial peers.
Member-owners from the startFrom the beginning you, our members, have had a say in what we do, and are the basis of our success. By returning profits to you in the form of higher dividends, lower loan rates and fees, and numerous free or low cost financial services through improved delivery systems, we hope to instill a sense of ownership and success to all who join us. By democratically electing our directors, you help to guide our activities and protect our shared pool of funds.
Security for the long-termWe operate under guidelines and regulations imposed by the State of Oregon, and the National Credit Union Administration (NCUA). Deposits are insured up to at least $250,000 by NCUA. Our Management Team and Board of Directors work daily to ensure the safety and soundness of your cooperative is intact, for this generation and many more to come.
Change for the futureOne thing we've learned along the way is that we have to be open. As the industry shifts, we have to adapt. As member needs adjust, we morph too. All this change is to ensure we are serving you well and thinking ahead to those members we hope to serve in the future. Our promise, despite the transitions that happen: to pay respect to the legacy we've come from while remaining relevant to our current and future members. We are always working hard to really tell our story, your story. THANK YOU FOR BEING A PART OF IT ALL.
We’re pretty proud of the legacy continuing to be built here, and you should be proud of it too.